Is my personal information kept private?
We assure you that your personal information is kept private and confidential, and at no point will we share it with a third party. Please read our Privacy Policy for more information.

How can I return or exchange an item?
Please see Return & Exchange.

Will the product look exactly the same as in the photos on the website?
Yes, however handcrafted products may differ slightly from photo in colour or embellishment.

What payment methods can I use to purchase an item?
We offer the Bank Transfer for local customers and international customers. Please read our Payment & Ordering section in full.

What are the delivery charges?
Delivery charges vary, depending on the weight of the package and its destination country. Charges are confirmed at the time of the order. Please see Shipping Policy.

What happens if the product is out of stock?
If a product is out of stock, it will be marked as “Out of Stock”. An order can only be placed once the product is “Available” on the website.